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AHIMA Releases New Telehealth Toolkit

Toolkit aims to help organizations implementing or expanding telehealth services

CHICAGO – June 16, 2021 – AHIMA today released a new toolkit that aims to provide guidance to healthcare organizations about telehealth, as its use soared during the pandemic and many organizations are seeking to implement or expand their telehealth programs.

“Countries around the world are interested in increasing their use of telehealth, and for good reason,” said AHIMA CEO Wylecia Wiggs Harris, PhD, CAE. “Telehealth can increase the quality and efficiency of care, while reaching underserved populations. We believe our new telehealth toolkit is an excellent resource for any healthcare professional looking for the steps required to successfully implement and maintain a telehealth program.”

While the pandemic accelerated the use of telehealth, the potential of digital health technologies to make health systems and services more effective was widely recognized before COVID-19, according to the toolkit. The toolkit’s authors highlight the benefits of a telehealth program, including enhanced access to care and timeliness. They also offer guidance to patients for telehealth appointments, recommending they:

  • Test the connectivity, battery, and operation of the camera, microphone, and speakers of the device to be used.
  • Use a private and quiet space where others cannot hear the sound of the video consultation.
  • Depending on the reason for the visit, they should consider wearing clothing that allows the doctor to examine them by video.
  • Consider making a written list of concerns and inquiries prior to the appointment.

The toolkit also contains an extensive overview of the definitions of telemedicine and telehealth, and features information for healthcare organizations considering a telehealth program, including:

  • Challenges and considerations for implementing a telehealth program, both technologically and organizationally.
  • A step-by-step guide on how to take a telehealth program from its initial stages to its implementation.
  • A comprehensive analysis of requirements to consider in advance of telemedicine implementation, from legal policies to documentation and reimbursement considerations.

The telehealth toolkit was developed thanks to the time and talents of 10 volunteers and is available for purchase at

Editor’s note: If you would like to interview a telehealth expert in the health information space and/or would like a PDF copy of the toolkit, contact Mike Bittner at


AHIMA is a global nonprofit association of health information (HI) professionals. AHIMA represents professionals who work with health data for more than one billion patient visits each year. AHIMA’s mission of empowering people to impact health drives our members and credentialed HI professionals to ensure that health information is accurate, complete, and available to patients and providers. Our leaders work at the intersection of healthcare, technology, and business, and are found in data integrity and information privacy job functions worldwide. 

Looking to interview an AHIMA expert about this topic?

Contact Mike Bittner

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